Shipping policy
The following information explains how orders placed through Walksera.com are prepared, shipped, and delivered.
1. Order Processing
Orders are typically prepared within 1–3 business days after successful purchase.
Weekends are excluded from processing time.
Processing activities may include:
- Reviewing the order
- Confirming payment
- Preparing the products
- Packaging the shipment
- Producing shipping documents
- Transferring the parcel to a shipping partner
Public holidays may also affect processing schedules.
2. Available Shipping Services
Walksera offers two paid shipping options and free standard shipping on qualifying purchases.
Standard Shipping
Cost: $5.95
Estimated Transit Time: 15–25 business days
Expedited Shipping
Cost: $9.95
Estimated Transit Time: 7–15 business days
Free Standard Shipping
Spend $45 or more and receive FREE Standard Shipping on qualifying orders.
The available shipping methods and final charges will be shown during checkout.
3. Free Shipping Threshold
Orders that meet the qualifying value of $45 or more are eligible for free standard delivery.
Free shipping does not automatically include expedited service.
Discounts and other checkout adjustments may affect whether the order qualifies for the $45 threshold.
4. How Delivery Time Is Calculated
Processing time and shipping time should be calculated separately.
For example:
Standard Shipping:
1–3 business days processing + 15–25 business days delivery
Expedited Shipping:
1–3 business days processing + 7–15 business days delivery
The shipping estimate begins after the package is transferred to the carrier.
5. Estimated Rather Than Guaranteed Dates
Delivery periods are estimates.
A specific arrival date cannot always be guaranteed because carriers and other parties outside Walksera may affect transit.
Possible delays may involve:
- Weather
- Customs processing
- Carrier congestion
- Public holidays
- Seasonal demand
- Transportation interruptions
- Remote locations
- Local delivery problems
- Incorrect address information
6. Shipment Notification
After your package leaves the fulfillment facility, you may receive a shipment confirmation email.
Tracking information will be included when available.
Tracking may not display movement immediately after the confirmation message is sent.
Carriers sometimes require several days to register an initial scan.
7. Tracking Information
Tracking updates can occasionally pause between locations.
For example, a parcel may:
- Travel between sorting facilities
- Transfer between logistics providers
- Wait for customs clearance
- Await a final-mile carrier scan
A tracking number that has not updated recently does not necessarily mean that the shipment is lost.
8. Customer Address Responsibility
Please carefully review your delivery details before submitting your order.
Your shipping information should include:
- Full recipient name
- Street address
- Building or apartment number
- City
- State or province
- Postal or ZIP code
- Country
- Contact details when requested
Incomplete or inaccurate addresses may cause shipping delays or failed delivery.
9. Address Changes
If an address needs correction, contact:
immediately.
We will attempt to update your information when possible.
However, once an order enters fulfillment or has been transferred to a carrier, address modifications cannot be guaranteed.
10. Orders Arriving in Separate Parcels
Some orders may be divided into multiple packages due to inventory or fulfillment arrangements.
Separate packages can:
- Have individual tracking numbers
- Travel through different carriers
- Arrive on different dates
If part of your order arrives first, please check your shipping notifications for additional tracking information.
11. Missed Deliveries
A carrier may:
- Attempt redelivery
- Leave a collection notice
- Hold the parcel at a local facility
- Request that the recipient arrange collection
Customers are responsible for following carrier instructions before a parcel is returned.
12. Returned-to-Sender Shipments
A parcel may be returned because of:
- Incorrect address
- Incomplete address
- Unclaimed shipment
- Repeated failed delivery
- Recipient refusal
Where permitted, eligible refunds may be reduced by shipping, handling, carrier, or return expenses resulting from an undeliverable shipment.
13. Delivered Status but Package Not Found
If tracking shows that your package was delivered but you cannot find it:
- Check your mailbox and delivery area.
- Ask members of your household.
- Check with neighbors.
- Contact building reception or management where applicable.
- Contact the local shipping carrier.
Occasionally, carriers record delivery shortly before the package is physically placed at the destination.
If you still require assistance, contact:
14. International Customs
International deliveries may be subject to local customs requirements.
Depending on the destination, additional costs may include:
- Customs duties
- Import taxes
- Brokerage fees
- Processing charges
- Other government fees
Unless specifically stated during checkout, these charges are the responsibility of the customer.
Customs clearance is managed by local authorities and may affect delivery time.
15. Shipping Assistance
Questions concerning an order in transit can be sent to:
Email: Walksera@gmail.com
Website: Walksera.com
Please include your order number.