Refund policy
At Walksera, we understand that footwear purchased online may occasionally need to be returned.
Eligible purchases may be returned within the conditions described below.
1. 30-Day Return Request Period
Customers may submit a return request within 30 days after the order is delivered.
Please contact our customer service team before mailing any product back.
A return sent without prior instructions may not reach the correct facility and may delay or prevent refund processing.
2. Trying On Your Shoes
Customers are welcome to carefully try footwear on indoors to determine whether the size and fit are suitable.
Please use a clean, dry indoor surface while trying the shoes.
Until you decide to keep the product, please avoid:
- Wearing the shoes outdoors
- Removing important labels
- Damaging the packaging
- Exposing the product to dirt or moisture
- Applying cleaning products or alterations
3. Return Condition Requirements
To qualify for a standard return, merchandise should generally be:
- Unused
- Unworn outdoors
- Clean
- Undamaged
- Unaltered
- Free from stains
- Free from strong odors
- Returned with included accessories
- Returned in the original packaging when reasonably possible
Products showing substantial wear may not qualify for a refund.
4. Requesting Return Instructions
Email:
before returning your purchase.
Please provide:
- Order number
- Full customer name
- Email used during checkout
- Product you wish to return
- Reason for your request
If you are reporting damage, a defect, or an incorrect product, please provide clear photographs.
Our team will review your request and provide applicable return instructions.
5. Do Not Return to the Package Address Automatically
The address printed on your shipping package may belong to a logistics provider, fulfillment center, or carrier.
It may not be an authorized customer return address.
Please only send your return to the location supplied by our customer service team.
Walksera cannot guarantee processing of merchandise returned to an unauthorized address.
6. Return Shipping Costs
When a return is requested because of:
- Size preference
- Fit preference
- Color preference
- Change of mind
- Accidental purchase
- Personal preference
the customer is generally responsible for return shipping expenses.
If we verify that an incorrect, damaged, or defective item was originally delivered, we will review the appropriate resolution.
7. Recommended Return Method
We strongly recommend returning merchandise with a trackable shipping service.
Please retain:
- Your shipping receipt
- Tracking number
- Any carrier confirmation
until the return and refund have been completed.
Walksera cannot guarantee reimbursement for a return package that does not arrive at the authorized destination.
8. Inspection After Arrival
Returned merchandise may be inspected before the refund is approved.
We may check:
- Product condition
- Signs of use
- Packaging
- Accessories
- Damage
- Product identity
Returns that do not satisfy the stated conditions may be refused or may receive an adjusted refund where permitted by law.
9. Refund Method
Approved refunds are normally returned to the original payment method.
Once the refund has been issued from our side, banks and payment providers may require additional business days before the credit appears.
This processing period is controlled by the relevant financial institution.
10. Original Shipping Costs
Original delivery charges are normally not refundable for standard customer-choice returns.
Exceptions may apply if:
- The wrong product was shipped
- The item arrived with a verified defect
- The package arrived with verified product damage
- Applicable law requires otherwise
11. Damaged Merchandise
If your purchase arrives damaged, please contact us shortly after delivery.
Email:
Include:
- Order number
- Description of the damage
- Clear photographs of the complete item
- Close-up photographs of the damaged area
- Photos of the package if relevant
Please keep the packaging while your request is being reviewed.
12. Wrong Product, Size, or Color
If what you received does not match your order confirmation, contact us and provide photographs showing:
- The item received
- Product labels
- Size or color labels
- Shipping label when requested
We will review the fulfillment information and advise you of the available resolution.
13. Exchanges
Exchange availability depends on inventory.
A direct exchange cannot be guaranteed.
When another size, color, or style is required, it may be easier to complete an approved return and place a new order.
14. Order Cancellation Requests
If you need to cancel your order, email:
as soon as possible.
We will attempt to stop fulfillment if the request is received early enough.
Once the order has been packed, processed, or shipped, cancellation may no longer be available.
15. Final Sale Items
Products clearly marked Final Sale or Non-Returnable before purchase may not qualify for standard returns except where applicable law provides otherwise.
16. Return Questions
For return and refund assistance:
Please provide your order number with your request.